Frequently Asked Questions
How do we view/select the photos we like?
It’s really pretty simple. Click on the “find my photos” link and you will be taken to our photo gallery. Look for your event (they’re normally listed by date) and click on it. It's as simple as that! You can see a larger version of any image by just clicking on it. If you would like to order that photo, just add it to your shopping cart and continue to browse the photos. At any point you may add or remove photos from the shopping cart.
OK, I have picked the photos I want to order…what’s next?
When you are finished adding photos to your shopping cart, just proceed through the Check Out screens. Our eCommerce site accepts all major credit cards and is safe, secure, and fully encrypted to protect your personal data. You may also pay by check, but this will delay your order until the check clears.
Are these real photos or do you print them on an inkjet printer?
No, these are not inkjet prints. They are processed in conventional photo chemistry and our prints are printed on professional photo paper. They are real photographs in every sense of the word and should last 50 to 100 years with normal care.
I see references to PhotoReflect. What is PhotoRreflect?
PhotoReflect is our internet hosting partner and eCommerce site. When you order photos from our website, you are paying PhotoReflect, who in turn pays us after we ship your photos. The people at PhotoReflect are experts in internet hosting for professional photographers. Their eCommerce expertise insures a SAFE and SECURE buying experience for all our clients.
What if I don't like my photos?
All of our photos carry a “money back” guarantee. If you are unhappy with your photos for any reason, return all of them to us for a full refund.
What's to keep me from just "right-clicking" on a photo and downloading it right to my computer?
First, you should be aware that all of our photos are protected by US Copyright laws. In support of that copyright protection, right clicking has been disabled in our storefront.
Secondly, the images you see in our storefront have been “watermarked” with a “Proof” designation. The “Proof” watermark only applies to the images you see on your computer. Your printed photos will not have the “Proof” watermark.
Thirdly, the image that you see on your screen is a very low resolution “thumbnail”. It is adequate for viewing on your computer, but if printed would appear very “blocky” and pixilated.
Once I place my order, how long before I get my photos?
Usually 7-10 days. They are shipped from our lab in Texas, directly to the address you provide at checkout.
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